As allows, if you have any other concerns or questions please call and our staff will do their best to help and answer any of your questions. Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.
Q: Can I meet the pediatrician before my baby is born?
A: Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you may have about our practice and your new baby.
Q: How often should my child see the pediatrician?
A: Your child should not only see the pediatrician for an illness. It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child's physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care.
Well-child visits are also a good time for parents to raise questions and concerns about a child's development, behavior, nutrition, safety, and overall well-being.
The American Academy of Pediatrics recommends this schedule for routine well-care visits:
- 3 to 5 days
- 1 month
- 2 months
- 4 months
- 6 months
- 9 months
- 12 months
- 15 months
- 18 months
- 24 months
- 30 months
- 3 years
- 4 years
- And once every year thereafter for an annual health supervision visit that includes a physical exam as well as a developmental, behavioral, and learning assessment.
Q: What is the best way to schedule an appointment?
A: You can schedule an appointment by calling our office during regular business hours, or by requesting an appointment through the Patient Portal. It is important to note that once you have selected your child's PCP, that physician will be their only physician for future appointments with the exception of same-day sick visits when your physician is not in the office.
Q: Is your office accepting new patients?
A: Please contact our office for additional information about who is currently accepting.
Q: How do I know if you accept my insurance?
A: Currently, we accept all major commercial insurance plans of Ohio. We are not in-network with Medicaid, HMO plans, or plans from the Market Place (Obama Care). If you are unsure about your plan, please call our billing office at (513) 871-1183 or call the customer service number on the back of your insurance card to verify if your provider is in-network.
Q: What if I am not insured?
A: We believe every child should have excellent health care whether insured or not. We do offer a discount to our self-pay patients. The self-pay rate is honored when paid at the time of service (same day as visit). Please contact our office for more information, including an estimated price for each visit.
Q: What if I need to cancel or reschedule my appointment?
A: We understand life happens, vacations are planned, emergencies pop up and things may need to be moved around a bit. The Pediatricians of Hyde Park allows cancellations and reschedules up to 24 hours for appointments scheduled in-advance and up to one hour for same-day scheduled appointments or rechecks. Per our office policy, a fee of $50.00 will be charged for missed, canceled, or late rescheduled appointments. Our doctors keep a cancellation list, and it is helpful to know as soon as possible when you cannot make your appointment so we may get another child in the available opening.
Q: What if I have a form that needs to be signed by my child's PCP?
A: If your child needs a form signed by their physician please upload the form to the patient portal, fax it, or drop it off at the front office. We do not email forms due to HIPAA policies, but we will be able to upload it to the Patient Portal once it is complete. Per our office policy, forms will be completed within 3 business days of the received date. If you need the form more urgently, a charge of $50 will apply at the time of the request.
Q: Why does my child need to receive vaccinations?
A: Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.
Q: How do I get a copy of my child(ren)s medical records?
A: The most efficient way to request a patient's medical records is to complete the Authorization to Release form and send it to the office using one of the below options:
Mail: Pediatricians of Hyde Park
3666 Paxton Ave.
Cincinnati OH, 45208
Fax: (513) 871-0705
Email: [email protected] or by using the patient portal messaging, if you have access.
There is a flat fee of $30/child to cover all copy and mailing fees for children over 6 months. Also, please note we ask that you give our staff two weeks to process your request.
Q: How do I sign up for the Patient Portal?
A: Please call our office at (513) 871-0684 and our staff will quickly sign you up. The Patient Portal will allow you access to your children's immunization record, office forms, appointment/medication requests, and can be used to send over pictures and messages directly to the office staff.
Q: When to call us?
A: The Pediatricians of Hyde Park is committed to your child’s health. Our staff are trained to take care of any of your needs when you call for any reason. Please call our main phone number (513) 871-0684 with any concerns or questions about your child or if you need to schedule appointments, refill medications, or request forms or medical records. If you would like to pay a bill or have a billing question, please call the billing department at (513) 871-1183.
Q: I have a billing concern.
A: Our billing staff are equipped to answer any of your insurance and billing questions. We encourage parents to read over the Financial Policy especially regarding any fees that may accumulate as well as co-payments, deductibles, self-pay patients, and outstanding balances. The billing staff can be reach at 513-871-1183.
Q: When to call 911?
A: If you are ever afraid that your child may have a life-threatening emergency, call 911 immediately. Some examples of 911 symptoms include if your child is not breathing, is unconscious, is bleeding severely or is having a seizure.
Q: When to call Poison Control?
A: If your child may have eaten or drunk something poisonous, call the poison control hotline immediately at 1-800-222-1222. If you are not sure whether to call poison control, call us; we can help you decide.
Q: When to call after hours?
A: If you believe your child has an emergency or urgent concern that cannot wait until the office is open, call us immediately. Please note the office will charge a $30 fee for after-hours phone calls and visits. Some examples of symptoms to prompt After-Hour Calls include:
- Trouble Breathing
- Severe Pain
- Stiff Neck
- Prolonged/Inconsolable Crying
- Sick Newborn Babies (Babies 6 weeks of age and younger are at higher risk when they are sick. If your baby has a fever, rectal temp of 100.4 or above, or is acting sick – call us right away.)
- Severe Vomiting or Diarrhea/Dehydration (urinating less than 3 times in 24 hours)
- Not using an Arm or Leg
- Eye Injury
- A rash accompanied by a fever
This is not a complete list. You know your child best. If you are worried that your child has any problem that can’t wait until the office is open – call us. As a general rule, we do not call-in antibiotics or other medications without seeing your child first. For refills of medications, please call during regular office hours or send a request through the patient portal.