As allows, if you have any other concerns or questions please call and our staff will do their best to help and answer any of your questions. Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.
Q: Can I meet the pediatrician before my baby is born?
A: Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.
Q: How often should my child see the pediatrician?
A: Your child should not only see the pediatrician for an illness. It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child's physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care.
Well-child visits are also a good time for parents to raise questions and concerns about a child's development, behavior, nutrition, safety and overall well-being.
The American Academy of Pediatrics recommends this schedule for routine well-care visits:
- 3 to 5 days
- 1 month
- 2 months
- 4 months
- 6 months
- 9 months
- 12 months
- 15 months
- 18 months
- 24 months
- 30 months
- 3 years
- 4 years
- And once every year thereafter for an annual health supervision visit that includes a physical exam as well as a developmental, behavioral, and learning assessment.
Q: What is the best way to schedule an appointment?
A: You can schedule an appointment by calling our office during regular business hours, or by requesting an appointment through the Patient Portal. It is important to note that once you have selected your child(rens') PCP that will be their only physician future appointments except for same-day sick visits.
Q: Is your office accepting new patients?
A: Yes, we always welcome new patients. Contact our office for additional information or request an appointment.
Q: How do I know if you accept my insurance?
A: Currently, we accept all major commercial insurance plans of Ohio. We are not in-network with medicaid or plans from the Market Place (Obama Care). If you are unsure about your plan, please call our billing office at (513) 871-1183 or call the customer service number on the back of your insurance card and verify if your provider is in-network with them.
Q: What if I am not insured?
A: We believe every child should have excellent health care whether insured or not. We do offer a discount to our same day, self pay patients. Please contact our office for more information, including an estimated price for each visit.
Q: What if I need to cancel or reschedule my appointment?
A: We understand life happens, vacations are planned, emergencies pop up and things may need to be moved around a bit. We ask that all patient appointments be canceled or rescheduled in a timely manner. The Pediatricians of Hyde Park allows cancellations/reschedules for up to 24-hours before the time of the appointment. We reserve the right to charge a fee of $50.00 for a missed, canceled or late rescheduled appointment. Our doctors keep a cancellation list and it is helpful to know as soon as you know when you cannot make an appointment so we can get someone else in the available opening.
Q: Why does my child need to receive vaccinations?
A: Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.
Q: What if I have a form for school that needs to be signed by my child's PCP?
A: If your child needs a school/daycare form signed by their physician please upload the form to the patient portal, fax, or drop off the form at the front office. We do not email forms do to HIPAA. Also, we expect our patients to give us at least 48 hours notice for the form to be reviewed and signed by their PCP. If you need the form to be signed same-day by your physician that is not in the office it will be signed by another doctor, however we reserve the right to charge a fee up to $50 in this case.
Q: How do I get a copy of my child(ren)s medical records?
A: The most efficient way to request a patients medical records is to complete the Authorization to Release form and send it to the office using one of the below options:
Mail: Pediatricians of Hyde Park
3666 Paxton Ave.
Cincinnati OH, 45208
Fax: (513) 871-0705
Email: [email protected] or by using the patient portal messaging, if you have access.
There is a flat fee of $30/child to cover all copy and mailing fees. Also, please note we ask that you give our staff two weeks to process your request.
Q: How do I sign up for the Patient Portal?
A: Please call our office at (513) 871-0684 and our staff will quickly sign you up. The Patient Portal will allow you access to your children's immunization record, office forms, appointment/medication requests, and can be used to send over pictures and messages directly to the office staff.
Q: When to call us?
A: The Pediatricians of Hyde Park is committed to your child’s health. Our staff are trained to take care of any of your needs when you call for any reason. Please call our main phone number (513) 871-0684 with any concerns or questions about your child or if you need to schedule appointments, refill medications, or request forms or medical records. If you would like to pay a bill or have a billing question please call the billing department at (513) 871-1183.
Q: When to call 911?
A: If you are ever afraid that your child may have a life-threatening emergency, call 911 immediately. Some examples of 911 symptoms include if your child is not breathing, is unconscious, is bleeding severely or is having a seizure.
Q: When to call Poison Control?
A: If your child may have eaten or drunk something poisonous, call the poison control hotline immediately at 1-800-222-1222. If you are not sure whether or not to call poison control, call us; we can help you decide.
Q: When to call after hours?
A: If you believe your child has an emergency or urgent concern that cannot wait until the office is open, call us immediately. Some examples of symptoms to prompt After-Hour Calls include:
- Trouble Breathing
- Severe Pain
- Stiff Neck
- Prolonged/Inconsolable Crying
- Sick Newborn Babies (Babies 6 weeks of age and younger are at higher risk when they are sick. If your baby has a fever, rectal temp of 100.4 or above, or is acting sick – call us right away.)
- Severe Vomiting or Diarrhea/Dehydration (urinating less than 3 times in 24 hours)
- Not using an Arm or Leg
- Eye Injury
- A rash accompanied by a fever
This is not a complete list. You know your child best. If you are worried that your child has any problem that can’t wait until the office is open – call us. As a general rule, we do not call in antibiotics or other medications without seeing your child first. For refills of medications, please call during regular office hours or send a request through the patient portal. Please note the office may charge a fee for after hours visits if you need to be seen in the office outside of normal business hours.